Which items are eligible for a Free Replacement?
An Items purchased online and that can be returned because it arrived in a damaged/defective condition or was different from what was ordered, will be eligible for a free replacement, provided the exact item is available with the same seller.
Note: If an eligible item is out of stock, it cannot be replaced. Only a refund against the returned amount will be issued.
Conditions for Free Replacement
All Eligible items, which are in stock with same seller (exact same item), are eligible for a free replacement. We will ship the replacement through standard shipping once we receive the original order. You may request for a replacement if any of the following apply:
- Damaged item received
- Item is missing parts or accessories
- Item received is different from what was ordered
- Defective item/does not work properly
For items supplied by third-party sellers – We are unable to initiate a replacement or refund for items supplied by third-party sellers. For replacements for missing parts or accessories, please refer to the Replacements for Missing Parts or Accessories section below.